Because strong customer relationships drive growth
Customers open WhatsApp dozens of times a day, and they expect a fast, human answer there too. SMSER helps you build that relationship at scale — managing every service and sales conversation in one workspace so no inquiry slips through the cracks and every reply feels personal.
Advanced software for service & sales centers
Run a flexible, multi-agent contact center on WhatsApp with bots, live agents, or a blend of both. Document and search every conversation, reply consistently with quick-response templates, and keep total visibility over chats, teams, and agents.
- Flexible multi-agent management
- Bot, human, or hybrid replies
- Searchable conversation records
- Quick-response templates
Smart settings for centers and teams
Define exactly how the center behaves: distribute incoming inquiries between agents, apply different logic by business hours, send opening messages, close handled tickets, and structure your centers, teams, and agents the way your organization works.
- Inquiry distribution between agents
- Different behavior by business hours
- Opening messages and ticket closing
- Centers, teams, and agents structure
Control & monitoring dashboard
See the entire operation at a glance with real-time data on conversations and load, a clear view of team and agent performance, and the insights you need to make data-driven decisions that keep improving results.
- Real-time data on chats and load
- Team and agent performance view
- Data-driven decisions and optimization
Smart, automated answers with bots and scripts
Build conversation flows in a visual editor: answer frequent questions automatically, route chats to the right team or agent, keep recipients engaged throughout the conversation, and layer in AI-based replies wherever they add value.
- Visual conversation builder
- Automatic FAQ answers
- Routing to the right team or agent
- AI-based responses
Guidance and support every step of the way
We set the center up around your organization's needs, build the conversation scripts and bots that fit you, train your agents on the system, and give you a dedicated account manager for any question — so you are never on your own.
- Initial setup around your needs
- Tailored scripts and bot flows
- Agent training on the system
- A dedicated account manager